Through our Community Navigator services, we are able to provide you with information and guidance, as well as signposting you to other organisations who can help you. We are able to help you access services and local activities that are useful or enjoyable. Whatever, your question, our staff and volunteers are trained, resourced and capable of finding the information you need to access the appropriate services.
For information in Cambridge call 01223 300460, for South Cambs call 01954 212100, for Huntingdonshire call 01480 775493, for East Cambs call 01353 659639 and for Fenland call 01354 695208.
Please note that the downloadable leaflets have an old phone number for Hunts and 01480 775493 should be used.
Information and advice
The Community Navigators service provides information and advice if you are over 18, resident in Cambridgeshire, and affected by:
- Learning disability
- Physical disability
- Sensory impairment
- Mental health needs
- Caring responsibilities
- Older age (there is no upper age limit)
What Does the Service Include?
- Information provided by volunteers
- Advice provided by staff
- Additional help to take action on your enquiry if you have low to moderate anxiety and/or depression
What are our credentials?
- Our service is funded and monitored by Cambridgeshire County Council
- Our staff complete an extensive training programme, including Information, Advice and Guidance qualifications
- We have been delivering the service for over five years and have consistently achieved client satisfaction over 95%
- Last year we completed 8,848 navigations
About Testimonial 10
Such a lovely service. The volunteer was lovely and so were you all. I loved the chats and the fact a member of staff came back to help the next day as I couldn't have a volunteer straight away. That was so lovely…. I have had such a bad time and my family were away. I would have been very down and lonely. It's difficult to be positive all the time.
About Testimonial 09
Yes, the volunteer sat and had a chat with me and on the 3rd visit she took me to the hairdresser, which was a laugh. It was nice when you know someone is coming to see you
About Testimonial 08
The volunteer was lovely. I like to have a chat and now I don't see anyone and feel so down…As I don’t feel well enough to go anywhere it was nice to know I was getting a visitor, it gave me something to look forward to…It was nice to look forward to seeing someone.
About Testimonial 07
It’s been fantastic and I’m so grateful for your help. This has been lovely also to have a little chat and I feel calmer as I was feeling rather shaken from my vertigo.
About Testimonial 06
The Volunteer took my little dog for a walk and stayed and had a chat. Lovely man, very helpful!
About Testimonial 05
The volunteer was a big help: not just with me, she helped my husband who is 83. It gave my him a break from the four walls.
About Testimonial 04
The volunteer is very good and it's not just shopping. It's the company, as there is no one here apart from me. I wouldn't have any food without you. It's nice to know someone is coming to see you.
About Testimonial 03
It's nice to know that someone can help: just fill in those gaps if needed. Everyone is so busy these days. I got just what I asked for and more. It was great and I think I'm doing as well as can be.
About Testimonial 02
Without the volunteer who visited me I think I would have just sat here and I was ready to give up really as I missed my wife so much. Thank you again for the lovely service you provide. I don't like to go out, so it was nice to talk to someone.
About Testimonial 01
The volunteer was very good. I just needed someone to be there as I lost all my confidence. It was fantastic to know that there was someone there just in case I had a wobble moment and I lost it. My confidence just went but I have it back, which is great. It was great to know that someone would support me and I know that I can call again if I need some help. I don't like bothering others. Everyone is busy and had their own problems, so its's great to know that you are there. It was just what I asked for.