During April 2015, Care Network underwent the PQASSO assessment with an external evaluator. Involving interviews, evidence gathering, and a thorough review of systems, finance, involvement of service-users and much more - the process left no stone unturned.
Yet, after 3 full days the evaluator was satisfied that Care Network deserved the highest level for PQASSO (level 2) and felt it deserved to have this quality standard.
Of course, we are delighted with this news - not only as a recognition of all the hard work done by staff and volunteers, but we also hope that it will help commissioners recognise the work we do is professional and well managed.
We took the opportunity to celebrate our achievement with cake, naturally.
The GSK IMPACT Awards have been running since 1997 and are designed to recognise and reward charities that are doing excellent work to improve people’s health. They are funded by GlaxoSmithKline and managed in partnership with The King’s Fund.
The awards are open to registered charities that are at least three years old, working in a health-related field in the UK, with a total annual income between £25,000 and £2 million.
What the judges said:
'Providing effective support to older people can enable them to retain their independence, reduce hospital admissions and ultimately save NHS resources. CNC provides an impressive range of locally inspired activities in rural settings. It is responding to the community’s needs intelligently and is well placed to continue its support.'
The Help at Home service in Hunts and Fens was nominated for by a Community Matron in recognition of the practical help and emotional support they provide. Five staff and the volunteer involved in the case for which the team were nominated attended the ceremony. The award was given by Cambridgeshire Community Services NHS Trust for staff excellence and the category was "Charity of the Year‟.
Jackie Walker the Community Matron who nominated the team said "I am so delighted for this magnificent achievement. The service really does deserve this wonderful award in recognition of all their great work each and every day. It was a pleasure to nominate them and be able to share in the success".
The referral in question was to help a man who had a fall to get to hospital. His GP had arranged a non emergency ambulance but the client missed the ambulance when it called as he was hard of hearing. The GP asked the Community Matron to help and she contacted the Help at Home team and asked if they could help. The office asked Graham Austin, a Fenland Volunteer, to visit and was able to take the client to hospital, who was then diagnosed with a fractured arm. Afterwards the volunteer provided our usual service enabling the client to have hot meals and to call in and check he was ok until he recovered.
The Direct Services Manager said "We were thrilled to receive this award on behalf of all our staff and volunteers. It's a real recognition of the work they do to help people remain out of hospital, keep well and maintain their independence".